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Shipping
Items are shipped via US Postal Services unless noted. If items are in stock, they are generally shipped within 2-3 business days after payment confirmation. Jenn's Scents & Gifts ships in the United States only. Using the US Postal Services, packages are usually delivered within 2-3 days of being shipped (depending on destination). Jenn's Scents & Gifts cannot, however, guarantee arrival times. When order is shipped, customer will receive an email with their order’s tracking information. As a customer, please make sure the email you provide is valid. All orders leave Jenn's Scents & Gifts in perfect condition and are packaged with care using appropriate protective measures. Thus, Jenn's Scents & Gifts is NOT responsible for items that are lost or damaged during shipping. Once the order leaves my hands, I have no control over it. If an order arrives damaged, please contact me via email ([email protected]) for the appropriate paper work to file with your local USPS branch. Jenn's Scents & Gifts is not responsible for orders that are shipped to an incorrect address provided by the customer. Please double and triple check your address (along with any and all other information you provide Jenn's Scents & Gifts), because if there are any fees due to incorrect shipping addresses they are the customer’s responsibility.
Return/Exchange Policy
If for any reason you are not satisfied with your order from Jenn's Scents & Gifts, you may return it for an exchange or store credit only. I want my customers happy! If you are happy, then I am happy! Please feel free to email ([email protected]) me with any questions or concerns about your order or merchandise. To begin the process, please contact Jennifer via email at [email protected] if you feel you need to exchange any merchandise. Remember, there are no Returns, only exchanges. In the case of an exchange, you must email me within 5 (five) days after order is shipped. I note every shipping date whenever I send a package. Please include your order number in the subject box and a brief description of what is wrong with your merchandise or why you want to exchange it. You will be given an Exchange Authorization (EA) number if your exchange is deemed valid. You must have an EA number for a exchange to be valid. Please write the EA number on the top of your invoice and also on the outside of your package. Exchanges must be authorized and postmarked no later than 10 (ten) days after original date of shipment from Jenn's Scents & Gifts. All items must be in original condition. All items must be unworn and must still have original tags on them. Please include your invoice (with EA number) with the merchandise being exchanged. Customer is responsible for any return shipping charges. Jenn's Scents & Gifts is not responsible for items lost in shipping and cannot issue a refund for lost items.
Please mail exchanges via USPS to:
Jennifer Chandler
P.O. Box 48
Edna, TX 77957
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